Frequently Asked Questions (FAQ)
Answering your most common questions about device repair, pricing, and service at CPG Repair in Houston.
Getting Started & Diagnostics
Do I need an appointment for a repair?
You don’t need an appointment for most common repairs like screen or battery replacements. You can simply walk in during our business hours. For complex computer diagnostics or board-level issues, a call ahead can ensure our technician, Max, is ready to give your device dedicated attention.
How much will the repair cost?
We offer free, no-obligation diagnostics for most devices. Once our certified technician has assessed the issue, you will receive a transparent, upfront quote for both parts and labor. We guarantee the price you are quoted is the price you pay—no hidden fees.
How long does a typical repair take?
Most common smartphone repairs (screens, batteries) are completed on the spot or within 60 minutes. Computer diagnostics usually take a few hours. For complex issues or specialty parts, we will give you an exact time estimate when you receive your quote.
Quality & Warranty
What kind of parts do you use for repairs?
We use only high-quality, tested replacement parts that meet industry standards. We never compromise on quality because we believe a successful repair should last.
Do your repairs come with a warranty?
Yes. We proudly stand behind our work. All repairs performed by CPG Repair include a strong warranty covering the function of the replaced part and the labor performed. Specific warranty details will be provided at the time of your service.
Will repairing my phone or computer erase my data?
Our goal is to protect your personal data. In the vast majority of cases, standard repairs like screen and battery replacements do not affect your data. However, for complex software issues or motherboard repairs, we always recommend you back up your device beforehand as a best practice.
Device & Service Specifics
Can you fix water-damaged devices?
Yes, we offer advanced water damage diagnostics and repair. Bring your device in as soon as possible, and do not try to power it on. The sooner we can clean and assess the internal components, the higher the chance of a successful recovery.
Do you repair computers (PCs and Macs) and game consoles?
Absolutely. We specialize in Cell Phone, Computer, & Game Repair. We handle everything from laptop screen replacement and virus removal to PlayStation and Xbox HDMI port repair and overheating issues.
Can you help me unlock my phone to use with a different carrier?
Yes, we provide legal phone unlocking services for many models. Bring your device in, and we can determine its eligibility and complete the unlocking process so you have the freedom to choose your carrier.